Version: 7 November 2026
SHEC Learning® and SHEC® are trading names of SHEC Global Learning Limited. These general terms apply alongside the course or service details and any specific terms supplied before purchase. Read those documents together before ordering and contact us if anything is unclear. Specific terms cannot override your statutory rights. This version applies to new contracts made from 7 November 2026; it does not retrospectively replace the agreed terms of an existing contract.
Product and service specific terms and conditions are available directly from SHEC, via email at
services@shec.co.ukContents
1. Definitions
1.1. In the Terms & Conditions the following terms shall have the following meaning: –
SHEC, we or us means SHEC Global Learning Limited, the provider contracting with you.
Products or Services – means any course, qualification, training, consulting or advice, recommendation, or referral for which SHEC receives a fee (directly or in directly), where SHEC is responsible for its delivery or outcome.
Accredited Qualification Provider – means SHEC Global Learning Limited.
Enquiry Form means a form through which you ask SHEC to contact you about an enquiry. Submitting an enquiry does not by itself constitute consent to all future marketing.
Eligibility Form – means any digital data capture method submitted by You to SHEC, when you express an interest in, or wish to be considered for enrolment, on a Qualification or Assessment with SHEC.
Enrolment Fee – means the fee payable by you when you or your company apply to become a candidate on a SHEC qualification or course.
Qualification Guide(s) – means the guides issued by an “Awarding Body” from time to time in respect of a relevant qualification or assessment provided by SHEC.
Malpractice Policy – means SHEC latest policy relating to malpractice, which may from time to time be amended. Malpractice includes the use of AI to generate answers to courses / qualifications which could be regarded as plagiarism.
Assignments, examinations and/or assessments – means the methods used to evaluate your knowledge and/or skills in relation to you being eligible to be awarded a particular qualification.
Official Policies – means the policies of SHEC and/or any relevant Awarding Bodies as amended, updated or added to from time to time.
Registration Fee – means the element of an enrolment fee apportioned to your official registration with an awarding body specific to the Qualification/Course you enrolled upon with SHEC.
Awarding Body – means ProQual Awarding Body, or any other organisation providing SHEC with accreditation to deliver or award qualifications.
You or your, refers to you, or the company you legally represent, as the purchaser, and/or candidate or prospective candidate, relating to SHEC qualification / courses.
We or Us refers to SHEC Global Learning Limited
2. Scope and Limitation of Terms and Conditions
2.1. These Conditions govern Your relationship with Us and only us. Where services or products involve Awarding Bodies or any other supplier or sub-contractor engaged by SHEC, they are not responsible for the provision of any delivery of service provided under contract with SHEC.
3. Payment of Fees
3.1. VAT is charged where applicable. The price and any VAT payable will be made clear before purchase.
3.2. Unless the course information supplied before purchase states otherwise, enrolment fees include registration, certification and one examination sitting where an examination applies.
3.3. Charges for optional extras, resits, extensions, replacement or corrected certificates, and other additional services must be explained before you agree to them. We will disclose the amount or calculation method and obtain your express agreement where required. No unspecified additional fee becomes payable solely because this clause exists.
3.4 Any additional transaction charges applied by your bank or money transfer provider must be covered by you. If this fee is deducted from the amount paid to us, we will invoice you for this amount which then needs to be paid in full.
3.5. SHEC does not add a surcharge for payment by consumer credit or debit card. Any charge for another payment method must be permitted by law and disclosed before you commit to payment.
3.6. Payment Plans may be offered by SHEC under the following guidance:
3.6.1. We may refuse an application for a Payment Plan without reason;
3.6.2. If you miss a payment, we will contact you to explain the amount due and give you a reasonable opportunity to resolve it. We may suspend or terminate services for an unresolved material payment breach, subject to the agreed payment-plan terms and your statutory rights. This does not automatically entitle us to retain all payments or demand charges exceeding amounts lawfully due.
3.6.3. The balance of your account must be cleared in full, prior to you being awarded or receiving your qualification, certification, or final delivery of our services.
3.6.4. Payment Plans can only be paid via our online payment service in place at the time. We reserve the right to change payments service providers, and you agree to undertake such action necessary to facilitate such change. However, no additional charges will be imposed upon you for such changes.
3.6.5. Services will not commence, or products made accessible, until agreed initial (or full) payment have been verified and received into SHEC’s bank account.
3.6.6. Where you have undertaken and completed a qualification / course using a payment plan, all fees must be paid in full before SHEC will release your certificate to you.
3.6.7. Any withholding of a certificate for unpaid fees is subject to applicable law and the relevant awarding organisation’s requirements. This clause does not transfer ownership of an awarding organisation’s certificate to SHEC.
3.6.8 Cancellation of any payment arrangements or payment plan such as Direct Debit does not terminate the agreement, or your responsibilities and liabilities under it.
3.7. Cancellation of a short course is governed by section 4 and any specific cancellation terms disclosed before booking. Where a consumer cancels outside a statutory cancellation right, any charge must be fair and reflect our actual net loss, taking account of costs saved and reasonable steps to reduce that loss. Cancellation within seven days does not automatically make the full fee payable.
3.8. Refunds and cancellation are governed by clauses 4.7 and 4.8. Simply logging into an e-portfolio or accessing a course does not, by itself, establish that you have lost a statutory cancellation right. Intellectual property restrictions do not remove your statutory rights.
4. Enrolment, Transfer, Study Duration and Cancellation
4.1. Your course description and enrolment confirmation specify the study period and its start date. Different programmes have different completion periods, including six-month and 24-month programmes; there is no general 18-month maximum. Any extension conditions and charges must be provided before an extension is agreed. Study duration is separate from the record-retention and deletion periods in our Privacy Notice.
4.2. Enrolment becomes effective when we send our official enrolment confirmation and receive the agreed initial payment, or full payment where no payment plan has been agreed, subject to the stated entry and identification requirements.
4.3. Enrolment is for the purposes of formally identifying you, as eligible to undertake the programme with us and to participate in Awarding Body assessments, and confirming previous units attained by you which may count towards Awarding Body qualifications / courses.
4.4 You must provide a copy of your photographic ID to us prior to final acceptance of your enrolment. If this has not been received within the 7 days, we reserve the right to temporarily suspend account access until suitable ID has been received. The Awarding Bodies may also mandate certain forms that will require electronic signature. These forms are mandatory and must be completed.
4.5. When enrolling for a qualification / course, you are agreeing to abide by the regulations for that qualification / course, as set out by the Awarding Bodies to that qualification / course.
4.6. Qualification’s, in part or whole, cannot be transferred to another party.
4.7. Consumer cancellation rights. If you enter a distance or off-premises contract as a consumer, you normally have 14 days to cancel a service or digital-content contract without giving a reason. The period runs from the day after the contract is made. Any statutory extension or exception applies.
4.7.1. How to cancel. Tell us clearly that you wish to cancel. Email services@shec.co.uk, call 01443 555098, or write to SHEC Global Learning Limited, G11 Ty Cynon House, Navigation Park, Abercynon, RCT, CF45 4SN. You may use the form below, but it is not compulsory. Send your cancellation before the period expires and keep a record.
4.7.2. Services started early. Starting assessment, tutoring or other services during the cancellation period requires your express request. If you then cancel, we may charge only the lawful proportionate amount for services supplied up to cancellation, where the required request and information were provided. The cooling-off right is lost on full performance only where the required request and acknowledgment were obtained. Opening an e-portfolio is not the same as completion of an assessment service.
4.7.3. Digital content supplied early. Where digital content is supplied without a physical medium, the cooling-off right may be lost once supply begins only if you first expressly consented to early supply and acknowledged that this would remove that right. We must also provide the required confirmation in a form you can retain. A general acceptance of these terms or a login alone does not establish those requirements. Where a package contains digital content and ongoing services, the applicable rules for each must be considered.
4.7.4. Refunds. Where a statutory cancellation refund is due for services or digital content, we will make it without undue delay and within 14 days of being informed of cancellation, using the original payment method unless you expressly agree otherwise, without a refund fee. Any deduction must be legally permitted; a standard administration or registration deduction is not automatic.
Model cancellation form
Complete and return this only if you wish to cancel.
To: SHEC Global Learning Limited, G11 Ty Cynon House, Navigation Park, Abercynon, RCT, CF45 4SN; services@shec.co.uk.
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract for the supply of the following service/digital content: __________
Ordered on: __________
Name of consumer(s): __________
Address of consumer(s): __________
Signature of consumer(s), only if submitted on paper: __________
Date: __________
(*) Delete as appropriate.
4.8. Outside a statutory cancellation right, withdrawal and any refund will be considered under the specific terms supplied before purchase. For consumers, deductions or sums claimed must be lawful, fair and proportionate to our actual net loss, allowing for costs saved and reasonable mitigation. We will explain the calculation and will not recover the same loss twice. Registration and administration costs are not automatically non-refundable. Business-to-business bookings are governed by the applicable agreed business terms, subject to law. Nothing here restricts remedies where a service or digital content is faulty, misdescribed or not supplied as agreed.
5. Eligibility for study
5.1. All SHEC qualification / course are delivered and must be examined in English (unless specified in the advertised course description).
5.2. Should English not be your first language, it is your responsibility to ensure that your proficiency in both written and oral English is of a sufficient standard to enable you to meet the demands of both our qualification / course, studies and the examination(s).
5.3. We reserve the right to refuse examination registration for students should you not meet our criteria.
5.4 It is your responsibility to ensure that any course, programme, assessment, or qualification selected by you is suitable for your requirements. Please ensure have read and understood the course outline and met the necessary prerequisites before engaging our Services. If in any doubt, please speak to a member of the SHEC Learner Support Team before proceeding.
6. Liability for SHEC Global Learning Limited
6.1. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability or consumer remedy that cannot lawfully be excluded or limited. We must provide services with reasonable care and skill.
6.2. Where you are a consumer, SHEC is responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill, subject to applicable law. Loss is foreseeable if it is an obvious consequence or was contemplated by both parties when the contract was made.
6.2.1. We do not guarantee employment, promotion, earnings, professional membership or a particular career outcome. This does not exclude liability for a binding promise, misleading statement or other liability that the law does not permit us to exclude. Any business-to-business limitation must be stated in the applicable business contract and be lawful.
6.3. If an event outside our reasonable control affects delivery, we will inform you and take reasonable steps to reduce its impact. This does not remove any statutory right to cancel or obtain a refund for services not provided.
6.4. We cannot guarantee uninterrupted website or platform access. We will take reasonable steps to address interruptions within our control and communicate material disruption affecting your course. Maintenance, third-party outages or security incidents do not automatically exclude our responsibility or your statutory remedies.
7. Termination
SHEC Global Learning Limited may terminate enrolment by written notice for the reasons below where termination is lawful and proportionate. Where a breach can reasonably be remedied, we will normally give you a reasonable opportunity to remedy it. Serious misconduct may require immediate action.
7.1. You breach these or the product or service specific conditions, or any terms and conditions contained in any form of communication confirming your enrolment, or any documents or policies issued by SHEC or the Awarding Body at any time; or
7.2. You fail to pay any fees due to us; or
7.3. You have provided SHEC Global Learning Limited whether through a third party or otherwise with any false or misleading information; or
7.4. You do not meet all the administrative or academic requirements specified in the guides issued by the Awarding Body; or
7.5. Serious or repeated abuse of staff or agents as described in section 8; or
7.6. You are involved in any malpractice pursuant to the Awarding Bodies Malpractice Policy.
7.7. On termination, we will explain the reason and assess fees and any refund under the applicable contract and law. Termination does not automatically result in forfeiture of every payment. Consumer deductions must be fair and proportionate, and statutory rights remain unaffected.
8. Physical and or Verbal Abuse
SHEC will not tolerate verbal or physical abuse of its employees or agents.
Any such incident of abuse may lead to
1. a) The restriction of communications with you to a specified means e.g., via letter or email only or
b) In cases which we, at its sole discretion, consider to be serious or in repeated cases of physical or verbal abuse, the
termination of enrolment and / or registration with us and the Awarding Body, and / or exclusion from future enrolment or registration with SHEC and the Awarding Bodies.
9. Intellectual Property Rights (IPR)
9.1. Copyright and other intellectual property rights in course materials remain with SHEC or the relevant rights holder. Materials must not be reproduced, distributed or shared without permission except as permitted by law. These restrictions do not override statutory cancellation or refund rights.
9.2. If you access our website or digital platforms, you must only do so subject to our terms of use, to which you agree upon accessing. You are responsible for keeping secure Your password and candidate’s personal identification number and you agree not to disclose it to any third party.
10. Miscellaneous
10.1 Failure by SHEC to enforce strict compliance with these Terms and Conditions to you will not be considered a waiver of any provisions of these Terms and Conditions. No waiver by us of any breach by you of these Terms and Conditions shall be considered as a waiver of any subsequent breach of the same or any other provision.
10.2. SHEC will post certificates by standard royal mail (unless recorded delivery is requested and paid for by you), and we accept no responsibility for non-delivery of items posted. Electronic certificates will be sent to the email address provided within your learner registration form, unless we are informed otherwise.
10.3 If any provision of these Terms and Conditions are invalid or unenforceable in whole or in part; the validity of the other provisions of these conditions and the remainder of the provision in question, shall not be affected.
10.4 A person who is not a party to an agreement or contract governed by these Terms and Conditions shall not have any rights under or in connection with it by virtue of the Contracts (Rights of Third Parties) Act 1999 except where such rights are expressly granted to an Accredited Course Provider further to these Terms and Conditions but this does not affect any right or remedy of a third party which exists, or is available, apart from that Act.
10.5 The contract governed by these Terms and Conditions shall be governed by and interpreted in accordance with Laws of England and Wales and the parties agree to submit to the non-exclusive jurisdiction of these Courts.
11. General Data Protection Regulation (GDPR)
11.1. Our Privacy Notice explains how we use personal information, retention and deletion periods, sharing and your rights. Processing purposes include:
11.1.1. To process your applications to SHEC and administer your enrolment and registration for Awarding Body qualifications / courses;
11.1.2. To respond to requests from employers or employment agencies by providing verification or otherwise of information provided by you to employers or employment agencies of qualifications / courses gained through SHEC you hold in connection with applications for employment;
11.1.3. To respond to queries raised by you or the Awarding Body
11.1.4.To deal with any disciplinary matters in respect to you;
11.1.5. To recover any monies owed by you to us;
11.1.6. To administer our policies;
11.1.7. To notify you of your Awarding Bodies assessments/exam results;
11.1.8. To liaise with the Awarding Body and exchange information relating to you;
11.1.9. To send relevant marketing only where permitted by applicable data protection and electronic-marketing rules. An enquiry or contract does not automatically constitute marketing consent. You can object to direct marketing at any time; see our Privacy Notice.
11.1.10. To carry out research to help us to improve and plan its products and services;
11.1.11. For research purposes (in which case Your details will be anonymous); and
11.1.12. As otherwise permitted by General Data Protection Regulations, as in force at the time.
11.2. Studying through an overseas partner may involve sharing relevant personal information with that partner. Enrolment alone is not treated as blanket consent to an international transfer. Any transfer must comply with applicable data protection requirements. Contact services@shec.co.uk for information about the arrangements relevant to your course.
11.3. We may send necessary enrolment, learning, assessment and results communications using your supplied contact details. These service messages are distinct from marketing. See our Privacy Notice for information about purposes, lawful bases and your rights.
12. Further Information
12.1. SHEC Global Learning Limited is Limited Company registered in England & Wales, company number 13641390, VAT Registration Number GB429808366.
12.2. Registered UK Head Office address: G11 Ty Cynon House, Navigation Park, Abercynon, RCT, CF45 4SN, Wales, United Kingdom.
12.3. UK Head Office telephone number: +44 (0) 1443 555098.
13. Statutory Rights
13.1. These Terms and Conditions shall not affect your statutory rights as a consumer.
14. Complaints Procedure
14.1. If you have a formal complaint relating to any aspect of your qualification / course, please raise with our Quality Assurance Team to allow us to investigate under the SHEC complaints procedure, to resolve the issue. You can do so via email to
services@shec.co.uk15. Plagiarism Policy
15.1. As a business which carries out assessment, we have an obligation to ensure that all students or candidates receive a fair and accurate representation of their work, this could be in the form of assessing evidence for vocational qualifications or submissions of assignments or examinations.
15.2 Please refer to our current policy on plagiarism by sending an email to
services@shec.co.uk requesting a copy.
If you have any additional questions or concerns about this Policy, please feel free to contact us any time through
services@shec.co.uk